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FAQ

  • Q What does product after-sales service include?

    A Answer: Product after-sales service usually includes warranty period, repair service, return and exchange policy, etc. Customers can obtain after-sales service support by contacting manufacturers or dealers. For example, some RV solar panel manufacturers provide a 5-year warranty service to ensure that any problems encountered by customers during use can be resolved in a timely manner.
  • Q What are the common faults or problems of RV solar panels?

    A
    Answer: Common faults or problems of RV solar panels mainly include:
    Defective cells: Cells may have color difference, color spots, water marks, fingerprints, positive electrode damage, scratches, broken edges, missing corners and other defects when leaving the factory, which will affect the efficiency of solar power generation.
    Cell cracks: When the cell is subjected to greater mechanical or thermal stress, invisible cracks that are not easily detected by the naked eye may occur, causing the battery to short circuit and affect power output.
    Hot spot effect: Due to the cracks in the raw materials of the cell or improper operations such as false welding and bubbles during the production process, the high temperature environment temperature of the solar panel is too high, causing the solder joints to melt, partially burn, and even cause fire.
    Installation and maintenance issues: RV solar panels need to be wiped regularly to keep the surface clean to ensure power generation efficiency. At the same time, the installed power must be large enough to meet the power demand of the RV.
  • Q What is the process of cooperating with your company?

    A
    Answer: The cooperation process generally includes the following steps:
    Customer consultation: Customers contact the company by phone, email or official website to submit requirements.
    Demand analysis: The company communicates with customers to clarify product types, quantities, quality standards and delivery time requirements.
    Contract signing: The two parties sign a processing contract to clarify business terms and conditions.
    Manufacturing: The company produces according to the contract requirements and conducts quality control and inspection.
    Delivery and after-sales service: The company arranges product transportation and delivery and provides necessary after-sales support.
  • Q Does your company provide customized services?

    A Answer: Yes, Taicang Dongtai Precision Machinery Co., Ltd. provides customized processing services. The company can produce according to customer specifications and drawings. It has a core R&D team of more than 20 people, with strong design and development capabilities, and can meet the personalized needs of customers.
We have over 100 employees, an experienced design and development team, advanced technology, and precision machining equipment.

CONTACT US

Tel: +86-512-3300-9236
+86-512-5383-1169
Phone: +86-133-8250-8169
Email: SALE006@RV-COMPONENTS.COM
Add: No.5, East Ningbo Road, Taicang, Jiangsu

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